POSITION DESCRIPTION

Title of Position:  Patron Services Specialist

Classification:  Non-Exempt, Part-Time, Year-Round, Eligible to earn PTO

Pay Range: $19-21/hour

General Purpose of Position

Under general supervision of the Patron Services Manager, Patron Services Specialists are responsible for phone and in-person ticket sales. In addition, Patron Services Specialists are scheduled across BreckCreate venues including the Riverwalk Center, Breckenridge Theater, and Old Masonic Hall.

Principal Duties and Responsibilities

  • Provide information and customer service to patrons, visiting artists, and instructors across BCA facilities
  • Communicate material and maintenance needs of Arts District studios to the Programs Coordinator or Facilities Manager + Lead Preparator, as appropriate.
  • Sell tickets and class registrations over the phone and in person at the Old Masonic Hall Ticket Office, Riverwalk Center, and Breckenridge Theater. Manage holds and comp ticket requests.
  • Check in Arts District participants using BCA waivers and direct them to the appropriate studio.
  • Process payments, refunds, and exchanges in the form of cash/check/credit card using Audience View.
  • Participate in all training and development of Patron Services staff
  • Commit to a regular schedule during the peak operations of June-September
  • Develop and maintain cordial relationships with BCA partners and potential partners (NRO, BBT, Breck Film, Breck History, Domus Pacis, and others)
  • Provide input and feedback for improving efficiency of Patron Services operations
  • Keep informed of changes or developments of BCA sponsored and/or rental events and Arts District programs
  • Participate as assigned: ticket subscription management and fulfillment, database maintenance, trainings and development of Patron Services staff, special event operations, special projects
  • Use cash management principles and/or procedures including ability to sort, check, count, and verify numbers, understand credit card operations and procedures
  • Act as a gallery attendant for rotating exhibitions in Old Masonic Hall. Provide information about the exhibition and artist to visitors.

Qualifications & Skills

Basic Qualifications

  • One (1) year of experience in a customer service position; or the equivalent in education, training, and experience, which would provide the necessary knowledge, skills and abilities
  • Productive and flexible under pressure
  • Commitment to and experience delivering excellent customer services
  • Ability to deal with a variety of personalities with tact and diplomacy
  • Outstanding written and verbal communication skills
  • Excellent computer skills: working knowledge of Microsoft Office Suite, able to learn new software quickly and troubleshoot basic software and hardware issues
  • Demonstrated attention to detail
  • Demonstrated ability to take initiative and prioritize multiple competing tasks
  • Excellent time-management, problem-solving and organizational skills
  • Knowledge of and interest in artists/events presented
  • Evening, weekend and holiday work required

 

Preferred Qualifications

  • Proficiency in Spanish strongly preferred

 

To apply, send your resume and cover letter to Careers@BreckCreate.org