ONLINE TICKETING + TECHNICAL SUPPORT
Q: How do I find a specific event or class?
A: When on the BreckCreate Calendar page, you may select a DATE, a CATEGORY or a GENRE for your search. In addition, you may easily change the view of the calendar by selecting an option under VIEW.
A: If you are using the general SEARCH box in the upper right of the screen, use the simplest search you can. You may find your results are better when searching on, for example, “Emmylou” instead of “Emmylou Harris” or “BMF” instead of “Breckenridge Music Festival Concert”.
Q: I forgot my password. How do I retrieve it?
A: If you forgot your password, click the “Forgot your password?” button on the Account log-in page. If you have previously registered your email address with the ticketing system, a link to reset your password will automatically be sent to that address. Be sure to check your spam/junk mail for the temporary password email. You may always call the Ticket Office at 970 547 3100 during business hours or email them at firstname.lastname@example.org.
Q: I forgot which email address/username I used to create this account. How do I retrieve it?
A: You can call the Ticket Office at 970 547 3100 during business hours or email them at email@example.com with the subject line of Forgot Username. Be sure to include your name and phone number in your email. One of our Ticket Office representatives will contact you regarding the retrieval of your email address/username.
Q: What should I do if I am still having trouble logging into my account?
A: You can call the Ticket Office at 970 547 3100 during business hours or email them at firstname.lastname@example.org.
Q: Why can’t I see the seating map on my computer screen?
A: First, make sure you have clicked on the box above the seating map that says, “Select Your Own Seats.” Then, should you experience difficulty with our website or ticketing system, it may be necessary for you to clear your computers’ cache or cookies. Also, you may need to update your browser software or try using a different browser. This website has been optimized for use with Internet Explorer 9 and higher, Firefox, Safari and Google Chrome. Alternatively, you can purchase directly from the Ticket Office at 970 547 3100.
Q: The online cart will not accept my credit card. What do I do?
A: First, make sure you have entered the credit card expiration date in the correct format (e.g., 0218 and not 2/18 or 02/18). Your other options are to: 1) try another card; or 2) purchase tickets over the phone at 970 547 3100 or in-person at the Ticket Office.
Q: I have purchased tickets online but have not received an email confirmation. Does this mean my purchase has not gone through?
A: Possibly, first check that your email address is correctly registered with us by logging out of and back in to your account. If your Username is not working, there may be a typo. In this case, please call the Ticket Office so we can check your order. If you are able to login, go to your Account Home and you will be able to see your Recent Transactions. If you would like to request an email confirmation, please call the Ticket Office at 970 547 3100.